Communication Center (916) 558-2221 x2221 from on campus phones

Communication Center

Image of communication center including person looking at monitors

Welcome to the Los Rios District Police Department Communications Center. This office serves as the primary department communications location. We monitor all district fire and intrusion alarms. We provide the primary communications for all activations of the District's Emergency Operations Procedures. We have the ability to directly communicate with members of local emergency response agencies.

The LRPCC is located at Sacramento City College. It is the central communications center of the Los Rios Community College District which is comprised of American River College, Cosumnes River College, Folsom Lake College and Sacramento City College. The LRPCC is staffed 24-hours a day, seven days a week. The Police Office front counter hours at each campus are from 8:00AM-5:00PM, Mon-Fri (except holidays). Some of the responsibilities of the LRPCC staff include dispatching officers to emergency and routine calls for service, contacting fire and emergency medical services as needed, monitoring fire and intrusion alarms, monitoring surveillance cameras, and handling requests for service regarding facilities and access issues after business hours.

When calling the LRPCC you will hear the following prompt:

You have reached the Los Rios Police Department. All calls to emergency lines are recorded. If you have an emergency or you need an officer dispatched to your location for assistance, press zero now.

Communication Center Telephone Prompt

If you press zero, your call will be immediately routed to the LRPCC and a dispatcher will assist you.

If you do not press zero, the prompt will continue and you will hear:

You have reached the Los Rios Police Department. All calls to emergency lines are recorded. If you have an emergency or you need a officer dispatched to your location for assistance, press zero now.

If you need non-emergency assistance, please listen to the following options:

For facilities or access issues during non-business hours [8AM-5PM, M-F], press zero (0).

For parking permit or citation information, lost and found inquiries or other general information:

for American River College and its centers press (1),
for Cosumnes River College press (2),
for Folsom Lake College and its centers press (3),
for Sacramento City College and its centers press (4).

If you press 1,2,3, or 4, your call will go to a clerk or dispatcher at the corresponding campus and he or she will assist you. With the exception of facilities and access issues, Non-emergency calls will only be answered during business hours (8AM-5PM, M-F).

Communication Center Telephone Prompt

Since only the LRPCC can dispatch officers, dividing calls this way allows us to effectively handle higher call volume. LRPCC staff cannot assist callers with information such as citations, reports, or lost and found information because that information is generally kept at the specific campuses. Using the prompt allows callers to get directly to the service they need.

The following are examples of emergencies:

  • Medical aid is needed
  • Fire in progress
  • Crime in progress
  • Traffic Accident
  • Distruptive person or group on campus
  • Any incident in which an officer is needed quickly

You would want an officer dispatched to your location for the following non-emergency reasons:

  • Civil stand-by to keep the peace
  • Escort requests
  • Fund transfer request by staff
  • Faulty fire or intrusion alarms
  • Classroom/facility that need to be unlocked/locked in the absence of Operations staff
  • If you are a District employee who will be using a facility after normal operating hours
  • Or any other problem related to facilities and access that would require a technician or maintenance person for resolution when Operations staff is unavailable

It is very important to stay on the line during a call to the LRPCC. The dispatcher's job is to extract information from you by asking questions. Answering the dispatcher’s questions will help responding officers or other emergency personnel to respond more effectively to the call. For example: if a robbery occurred and the suspect fled the area, officers would have a better chance at apprehension if they had a good description of the suspect and knew the direction of travel. Do not get discouraged by the questions! While one dispatcher is asking the questions, another dispatcher is on the radio dispatching the officer(s) to your location. The following is an example of the type of information you should provide:

  • Your name and contact information
  • Where you are
  • What happened
  • Where it happened or is happening
  • Where the suspect(s) is now
  • The suspect(s) description, such as:
    • Name (if you know it)
    • Race (White, Black, Asian, Hispanic, etc.)
    • Sex (male, female)
    • Age (best estimate)
    • Height and weight (best estimate)
    • Hair description (color and style)
    • Eye color
    • Visible tattoos or scars
    • Clothes (from top to bottom)
    • Any other characteristics which would make the person stand out
  • Vehicle description, such as:
    • Color
    • Year, make, and model
    • License plate number
    • Any distinguishable markings

You will not get a prompt when you use an emergency phone. Emergency phones are linked directly to the LRPCC.

Emergency phones are located throughout all of the Los Rios campuses. Specific locations can be found on campus maps. Get to know the emergency phone locations closest to your classrooms and/or work locations.

Emergency phones can be used to report crimes in progress, to request safety escorts, jumpstart and unlock service, or for any other reason that requires a police response.

Note: The on-campus blue emergency phones are provided for the safety and security of all students, faculty, staff, and visitors. Abuse or misuse through prank, or harassing calls is a crime by state statute and violators will be prosecuted. If you press the call button by mistake, please advise the Police dispatcher of your mistake.